Please contact us via email at delilah@manifestdestinyonline.com before returning any items so that we may assist you as best we can with the returns process. Any claims for misprinted/damaged/defective items must be submitted to Manifest Destiny within 30 days after the product has been received. You may print a free return shipping label by clicking on the Return Shipping Label link. For packages lost in transit, all claims must be submitted to Manifest Destiny no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.